Return Policy

RETURNS


Requirements for a Return

• You call customer service within SEVEN DAYS after delivery.

• The item is still in NEW condition

• All Clothing items must not be WORN

• All clothing items must carry their tags, seals and all accessories intact

• Watches must carry all packaging including manuals, warranty cards

• Shoes must remain in their packaging box

HOW TO RETURN

• Call the customer care line (07033330686) or send a mail to obinnaexpress@gmail.com to arrange a retrieval.

• For Lagos; We will arrange a retrieval from the same delivery location or advise you to drop off at our Courier Partner Hubs

• Other states will have to drop off at our Courier Partner’s Hubs or send to our address in Lagos directly

• Upon receipt of this item(s), we will conduct a proper quality check to confirm validity of the return.

• If Valid, we shall credit you with a store voucher the cost of the item (excludes shipping fee) so you can use on www.obinnaexpress.com for your next shopping.

• If you choose the option of Cash Refund, your account shall be credited within 72hrs.

• If Invalid, we shall send the item back to you Please allow for 7days after retrieval for Lagos Orders; 14 days for orders outside Lagos.